Terms & Conditions

1. Amendments to Terms and Conditions
We reserve the right to amend, modify, add or remove any portion or portions of these terms and conditions at any time. Amendments will be effective immediately upon notification on this web site. It is your responsibility to check these terms and conditions periodically for any changes. Your continued use of the web site following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

2. The Contract
The Contract shall be on these Terms; incorporating the terms on any individual quotation you may receive, to the exclusion of all other terms and conditions. If any conflict arises between these Terms and any terms of the quotation, the terms of the quotation shall prevail.
The Contract will commence when you accept the estimate and or quotation together with these Terms and shall terminate upon delivery of the Services or as otherwise detailed in accordance with these Terms.


3.1 Nothing in this clause affects the Customer’s rights under the Australian Consumer Law. The benefits to the Customer under the Company Warranty are in addition to the rights and remedies of the Customer under any Consumer Guarantees.
3.2 Subject to clause 3.1, the Company warrants that:
3.2.1 the Goods will be free of manufacturing defects and will perform to the Company’s specifications;
3.2.2 the Services will be supplied with due care and skill and will comply with the Company’s specifications or service standards for the Services subject to the following clauses.
3.3 The benefit of the Company Warranty extends only to the Customer and not to any subsequent owner or user of the Goods or other party benefiting from the Services.
3.4 The Company Warranty:
3.4.1 in respect of Goods, commences on the date of delivery of the Goods and continues for a period of one year from that date (“Goods Warranty Period”);
3.4.2 in respect of Services, commences on the date of delivery of the Services and continues for a period of 90 days from that date (“Service Warranty Period”).
3.5 If within the Goods Warranty Period a manufacturing defect is discovered in the Goods or the Goods fail to perform to the Company’s specifications as a result of some defect in materials or workmanship in the Goods, then the Company will, at its option, repair the Goods or supply replacement Goods at no cost to the Customer or refund the purchase price paid by the Customer.
3.6 The Company Warranty will not apply to:
3.6.1 normal wear and tear suffered in respect of Goods; or
3.6.2 consumable components or parts of Goods such as projector lamps, filters and other components and parts which have a limited lifespan.
3.7 The Company Warranty will not apply to Goods:
3.7.1 used otherwise than in accordance with normal and intended use; or
3.7.2 subjected to misuse, neglect, negligence or accidental damage; or
3.7.3 subjected to power surges, inundation, excessive heat or other abnormal climate conditions; or
3.7.4 operated or maintained in any way contrary to any operating or maintenance instructions; or
3.7.5 installed, repaired or maintained by any person other than a qualified tradesperson; or
3.7.6 improperly handled, installed, repaired or maintained; or
3.7.7 altered or modified after delivery; or
3.7.8 used after any defect becomes reasonably apparent; or
3.7.9 in respect of which any serial number of the Company or the manufacturer is altered or removed.
3.8 If within the Service Warranty Period it is discovered that the Services were not supplied with due care or skill or did not comply with the Company’s specifications or service standards for the Services, the Company will, at its option, resupply the Services free of charge or refund the purchase price paid by the Customer.

Venue access
You must procure the right for Us to enter on the Venue at all reasonable times to provide the Services, to install and remove Equipment at will, and to familiarise ourselves with the Venue before the Event.
You are responsible for providing safe and proper access to and at the Venue. You are liable for all injury, loss or damage suffered by Us, Our employees or agents while at the Venue.

You will indemnify Us against all Loss we incur if the Venue Operator or any other supplier prevents Us from taking Our Equipment when we wish to do so.

If You require any change to the time of delivery or removal of the Equipment You must promptly notify Us in writing. We, in Our absolute discretion, may accept or reject such request. If We accept such request We may charge You for any additional fees or costs incurred by Us.
If, for whatever reason We are unable to gain access to the Venue for delivery or pick up of Equipment We may charge You for delivery and pick up charges for each unsuccessful attempt.

Our general obligations
We will supply the Equipment and the Services specified in the Event/Installation Proposal. You agree that the Services may be affected by numerous variable factors that we are not liable for, including the acoustics of the Venue, electronic interference, atmospheric conditions, the acts or omissions of You, the Host, the Venue Operator or other suppliers and the acts or omissions of Guests and other persons.

Equipment Hire
If We just provide the Equipment to You for you to operate, You agree that:
You have satisfied Yourself that the Equipment is in good condition, and is suitable for Your purposes;
When You take possession of the Equipment, your staff must provide Us with identification and You must check to ensure that all items have been supplied as agreed and must sign an acknowledgement of that;
You are responsible for using the Equipment in strict conformity with any directions by us and with the equipment’s instructions or specifications (where applicable);

You must provide us with such security (if any) as is specified in this Event Proposal or otherwise as by Us in writing;
You must take care of the Equipment, keep it clean and secure and prevent it from being damaged, lost or destroyed and must return it in the same condition (fair wear and tear excepted) and that You are responsible for and bear the risk for all of the Equipment including damage to equipment caused by fire, water, storm, collision, accident, theft or burglary;
You must prevent the Equipment from being stolen, unauthorised use, misuse, abuse, vandalism, exposed to weather or inappropriate environment and from use with incompatible technology;
If, before You return the Equipment it is:

destroyed, stolen or lost, You must pay Us the replacement cost of the Equipment on a new for old basis;
damaged, prior to its return to Us, We can decide at our option whether to repair or, if that is in Our reasonable opinion uneconomic or would be unlikely to properly restore the Equipment, replace the Equipment and You must pay Us the replacement (on a new for old basis) or repair cost of the Equipment as the case may be;

You must notify Us immediately if the Equipment malfunctions. If We agree that the Equipment is malfunctioning, We will replace it at no charge to You but without any additional liability to Us;
You must not modify the Equipment or remove any serial number or identification markings;
You must use the Equipment only at the Event and must not give possession of the Equipment to anyone else, or purport to assign or license it to anyone;

You must tell us where the Equipment is whenever We ask. You must not remove the Equipment from Australia;
You must ensure that all operators of the Equipment are appropriately experienced and qualified;
You must allow Us or Our contractors to inspect, repair or maintain the Equipment at all times
You must not use the Equipment to broadcast, display, publish or otherwise communicate any material that is Illegal obscene or otherwise offensive, defamatory, in contempt of court or in breach of any obligation of confidence or in breach of any person’s Intellectual Property.

Risk and Insurance
The risk in the Equipment and the provision of the Services and all insurance responsibility for theft, damage or otherwise will pass to You immediately on the Equipment or the Services being delivered to You or taken from Our premises. The Equipment is leased to You and the Services are provided to You the basis that You have obtained all necessary licenses or permits under all relevant laws and regulations in relation to the Equipment and the Services. You assume all risk and liability for loss, damage or injury to persons or to property of Yours, or third parties arising out of the use, installation or possession of any of the Equipment leased or Services provided by Us, unless recoverable from Us on the failure of any statutory guarantee under the ACL.
Indemnity for damage to Equipment sustained while in use

If Equipment is damaged by You, a Guest or other supplier or any person other than Our employee or contractor, or you fail to meet your obligations in accordance with clause 12, You must indemnify and reimburse Us, on demand, the cost of repair or replacement (new for old), as determined by Us.

Health and safety

You must ensure, and warrant that the Venue is a fit and proper place for the provision of the Services, that the Venue and the Event comply with all applicable laws and that by performing the Services at the Venue and during the Event, Our employees and contractors will not be exposed to any risk or hazard to their health or safety.

Limitation of Our Liability
We are not liable for any indirect or consequential losses or expenses suffered by You or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party, except to the extent of any liability imposed by the ACL.

You acknowledges that:
You have not relied on any service involving skill and judgement, or on any advice, recommendation, information or assistance provided by Us in relation to the Equipment or Services
or their use or application.

You have not made known, either expressly or by implication, to Us any purpose for which You require the Equipment or Service and You have the sole responsibility of satisfying Yourself that the Equipment or Services are suitable for Your use.
Nothing in the Agreement is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the lease of Equipment or Service which cannot be excluded, restricted or modified.

Release and Indemnity

You release Us from liability for and will indemnify Us in respect of all Claims (and all costs of defending them, including legal costs on a full indemnity basis) made by any person (including other suppliers and Guests) against Us as a direct or indirect consequence of the acts and omissions of You, any Guest, the host or any other supplier including but not limited to negligence, subject to the ACl.

Voluntary Cancellation of Audiovisual Support Services
You may cancel the Services at any time prior to the Event by giving Us written notice, whereupon We will give You a written notice specifying the amount payable to Us under this clause. On cancellation of the Services You must pay Us the aggregate of (a) the Agreed Costs which We have paid or which We will incur or to which We are contractually committed and (b) the following respective proportions of the Fees:
When cancellation occurs:Proportion of Total Fees:
(1) After delivery of Equipment to You or to the Venue: 100% + GST
(2) If (1) does not apply and you cancel the Services within 8 days before the Event Date: 75% + GST
(3) If You cancel the Services 7 days before the Event Date:50% + GST
(4) In all other cases (eg Design Fee plus 10% of all the Fees):10% + GST

Variation and Cancellation
If We are unable to deliver or provide the Equipment or Services, then We may cancel Your contract (even if it has been accepted) by written notice to You. If through circumstances beyond Our control We are unable to provide the Equipment or Services, then We may:
make changes to the Equipment provided that the end performance is not materially prejudiced; or
cancel any contract (even if it has already been accepted) by notice in writing without any liability to You.
Termination and suspension

We may at our option terminate this Agreement or suspend the Services until the breach is fully rectified if You:
fail to pay any monies when due, suffer an Insolvency Event or commit a breach of this Agreement (other than non-payment of money), which in Our reasonable opinion, cannot be rectified; or breach this Agreement (other than non-payment of money), which breach in Our reasonable opinion, can be rectified and which is not rectified within 7 days of the date of a written notice by Us specifying the breach and requiring its rectification, Assignment, novation and sub-contracting

A party may assign or novate this Agreement to a third party with the consent of the other party, which consent must not be unreasonably withheld. We may engage subcontractors to perform the Services.



Self Service

Are you AV savvy and don’t need help? This service is for you! We just deliver the equipment, you do the rest.
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Set-Up & Pack Down

For events and installations that require professional set-up & pack down of equipment.

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On-Site Productions

Let our team manage and successfully execute your event from set-up to pack down.

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Custom Solutions

Our team can work together with you to design and create a custom solution for your specific need.
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